Orders are typically processed the same day if placed before our weekday or Saturday cutoff. Orders made after hours or on Sundays ship the next business day.
Yes. All orders are shipped in plain, unbranded packaging—no logos or product names appear on the outside.
We ship to Canada, Australia, the UK, and many countries in Europe. International shipping rates and delivery times are shown at checkout.
U.S. orders over $50 qualify for free standard shipping. For orders under $50, shipping starts at $7.97. Expedited options are available at checkout.
Once your order ships, you’ll get a confirmation email with tracking info. You can also visit our [Track Order] page at any time.
Check all entrances, mailboxes, and with neighbors or your local post office. If you’re still unable to locate the package, please contact the shipping carrier directly. Unfortunately, we can’t replace or refund orders marked as delivered.
You may cancel your order before it ships by emailing us at support@originalroyalhoney.com. Orders that have already shipped cannot be canceled.
Just send us an email and we’ll take care of it for you. Once canceled, no future charges will be made.
Returns must be requested within 14 days of delivery. At least 11 out of 12 sachets must remain unopened. Contact us first for approval—returns without prior authorization will not be accepted.
We may provide a prepaid return label. USPS return fees may apply depending on the situation.
If your order is broken, melted, or otherwise unusable, email us with a photo. We’ll gladly send a replacement or offer a refund.
Once we receive and approve your return, your refund will be issued to the original payment method within 7 business days.
Yes. We take privacy seriously and only share your data with trusted providers like Stripe, PayPal, and shipping partners. Read our full [Privacy Policy] for details.
Yes. We use cookies and analytics tools like Google Analytics to improve site performance and marketing. You can opt out or manage cookie settings in your browser.
Not at this time. Industry standards for Do Not Track are still evolving.
Depending on your location, you may have the right to access, correct, delete, or restrict your data. Email support@originalroyalhoney.com to make a request.
By opting in, you agree to receive up to 6 promotional texts per week. Standard message and data rates may apply. To stop messages, reply “STOP” at any time. For help, email us.
Yes. Policy updates will be posted on our website with a new “Last Updated” date. We encourage you to review them periodically.
Our website is hosted on Google Cloud Platform, powered by WordPress and WooCommerce, and protected with SSL encryption and secure payment processing.
Reach out to us anytime at support@originalroyalhoney.com or via our Contact Page. We’re here to help!